This website is operated by United Hardware Trading to display and provide information about hardware, mechanical parts, computer components and related products. Customers may enquire about or purchase products through our official WhatsApp account or designated online marketplace stores.
These terms apply to the use of this website and orders placed directly with us through WhatsApp. Purchases made through an online marketplace are also subject to that platform’s applicable transaction, payment, delivery and after-sales rules.
Legal Note: Nothing in these terms limits any rights or remedies available under applicable Malaysian law.
We take reasonable care to ensure that product descriptions and specifications are accurate. Before ordering, please check the relevant brand, model, dimensions, material, voltage, interface, quantity, unit of sale and package contents.
Unless expressly stated, accessories, tools or other items shown in product images may not be included in the purchase price.
Where applicable, the product listing or order confirmation will state whether an item is new, used, refurbished or a display unit.
Please provide accurate equipment details, model numbers, measurements and intended uses when requesting assistance with product selection.
Our recommendations are based on the information you provide and any stated operating conditions. Any express confirmation we give regarding suitability for a particular purpose will form part of the order description.
Safety Advisory: Installation involving electrical, mechanical or other specialist work should be carried out by a suitably competent person.
Prices and stock availability displayed on this website may change. WhatsApp orders are subject to written confirmation of the products, quantities, prices, delivery charges and fulfilment arrangements.
Quotations are valid for the period stated in the quotation (or 14 days from issuance unless otherwise specified in writing).
We will disclose the total amount payable, including any additional charges, before you confirm your order.
If we identify a pricing error, incorrect product information or unavailable stock, we will contact you to agree on an alternative or cancel the affected order. If we cannot fulfil a paid order, we will refund the amount paid for the unfulfilled items and any associated charges that no longer apply.
Available payment methods and payment deadlines will be stated before order confirmation.
For special-order, pre-order, cut-to-size or customized products, we will explain any deposit requirements, estimated lead times and cancellation conditions before you agree to proceed.
If we cancel an order because we cannot supply it, we will refund the relevant payment.
For other cancellation requests, please contact +60199219391 as soon as possible. We will confirm the available options based on whether processing, procurement, customization or dispatch has begun, subject to applicable law.
Delivery charges, estimated dispatch times and collection arrangements will be provided when the order is confirmed.
Additional charges for bulky items, heavy goods or remote locations will be disclosed before order confirmation.
If your order is delayed, lost or damaged in transit, please contact us. We will investigate and arrange an appropriate resolution in accordance with applicable law and the agreed order terms.
Please inspect your order promptly upon receipt. If an item is incorrect, missing, damaged or appears faulty, contact us with your order details, a description of the issue and any available photographs or videos.
An unboxing video may help us assess a claim, but the absence of one will not, by itself, prevent you from exercising your statutory rights.
Voluntary Returns Policy: For returns due to an incorrect selection or change of mind, requests must be submitted within 7 days of receipt. Items must be in original, unused, uninstalled condition with complete original packaging. Return shipping arrangements and any restocking charges will be communicated upon approval.
For defective goods, items that do not match their description or items supplied incorrectly by us, we will arrange an appropriate remedy, which may include repair, replacement or refund, in accordance with applicable law.
Restrictions under our voluntary returns policy do not exclude statutory rights relating to faulty or misdescribed goods.
Where a product includes a commercial warranty, the warranty provider, duration, coverage and claim procedure will be stated in the product information or order confirmation.
Damage caused by misuse, incorrect installation, unauthorized modification or normal wear and tear may fall outside commercial warranty coverage, depending on the cause of the issue and applicable law.
Any manufacturer’s or commercial warranty is additional to your statutory rights and does not remove any obligations we have under applicable law.
The text, photographs, logos and other content on this website belong to us or their respective rights holders. Except as permitted by law, you may not reproduce or commercially use this content without permission.
For information about how we collect, use and disclose personal data, please contact us or refer to our data privacy procedures.
These terms are governed by the laws of Malaysia.
We may update these terms from time to time and will display the revised effective date. Confirmed orders remain subject to the terms provided at the time of confirmation unless otherwise agreed.
For enquiries, after-sales assistance or complaints, please contact:
